Why do computer telephone response systems always ask me to type a bunch of info, then transfer me to a human who asks for the exact same info?
I used to work for costumer service and we do this to make it an unpleasant experience for the costumer so that they never call again. It's the same concept as those In-mail rebates that tend to be annoying to complete. That's why I ended up quitting.
The Short Answer
I used to work for costumer service and we do this to make it an unpleasant experience for the costumer so that they never call again. It's the same concept as those In-mail rebates that tend to be annoying to complete. That's why I ended up quitting. I didn't like the whole idea of treating the customers bad.
Analysis
Key Concepts: Costumer, used, work
This explanation focuses on costumer, used, work and spans 58 words across 4 sentences. At 23% below the average Technology explanation (75 words), the answer takes a direct, no-frills approach — sometimes the simplest explanation is the most effective.
What This Answer Covers
The explanation opens with: “I used to work for costumer service and we do this to make it an unpleasant experience for the costumer so that they nev” It then elaboratesultimately building toward a complete picture across 4 connected points.
How This Compares in Technology
Ranked #288 of 500 Technology questions by answer depth (top 58%). This is in the concise tier — a focused explanation that prioritizes clarity over exhaustiveness. Many readers prefer this level of directness.
Frequently Asked Questions
Is there a simple explanation for why computer telephone response systems always ask me to type a bunch of info, then transfer me to a human who asks for the exact same info?
I used to work for costumer service and we do this to make it an unpleasant experience for the costumer so that they never call again. It's the same concept as those In-mail rebates that tend to be annoying to complete. That's why I ended up…
How detailed is this explanation compared to similar Technology questions?
This is a focused answer at 58 words, ranked #288 of 500 Technology questions by depth. The key concepts covered are costumer, used, work.
What approach does this answer take to explain computer telephone response systems always ask me to type a ?
The explanation uses direct explanation across 58 words. It is categorized under Technology and addresses the question through 1 analytical lens.